Binalcode is committed to providing our customers with high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a simple and straightforward refund and return policy.
Refund Policy
Our refund policy is designed to ensure your complete satisfaction with your purchase. Please read the following guidelines to understand our refund policy:
1. Refunds are only applicable to items that are defective, damaged, or incorrectly shipped.
2. Refunds will be processed within 14 days of receiving the returned item.
3. Refunds will be issued in the same form of payment used for the original purchase.
4. Refunds are subject to a 10% restocking fee.
5. Refunds will not be issued for items that have been opened, used, or damaged due to misuse.
Returns Process
If you wish to return an item, please follow these steps:
1. Contact our customer service team within 7 days of receiving your order to initiate the return process.
2. Return the item in its original packaging, along with the return form provided by our customer service team.
3. Ensure that the item is securely packaged to prevent any damage during transit.
4. Return the item using a trackable shipping method. We recommend using a service that provides a proof of delivery.
5. Once we receive the returned item, we will inspect it and process your refund accordingly.
Exchanges
If you wish to exchange an item, please follow the same steps as outlined in the returns process. Please note that exchanges are subject to stock availability. If the desired exchange item is not available, we will process a refund for the returned item and provide you with the option to purchase the desired item at a later date.
Conditions
Please note the following conditions regarding our refund and returns policy:
1. Refunds and exchanges are applicable to items purchased directly from binalcode.com.
2. Our refund and returns policy does not apply to items purchased from third-party retailers or resellers.
3. Refunds and exchanges are not applicable to items that have been personalized or customized.
We value your satisfaction and strive to provide you with the best possible shopping experience. If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer service team.
Thank you for shopping with Binalcode !